Quality Engineer – Contact Center & Amazon Connect

Location

Toronto, Ontario, Canada

Salary

Not specified

Company

Akash pawar

Job description

Role & Company / Project Overview: We are hiring an experienced Quality Engineer / QE with strong Contact Center and Amazon Connect experience to support enterprise-scale Contact Center platforms. This is a full-time, hybrid position based in Toronto, ON requiring 10+ years of experience. Key Responsibilities & Daily Duties: • Lead QE activities for enterprise Contact Center platforms • Develop and execute IVR and Routing automation • Perform UI and API testing using Selenium, Postman, Karate or equivalent tools • Automate and validate Agent Desktop workflows • Provide technical leadership for maintenance releases, enhancements & production support • Collaborate with development, product and QA teams in a Scaled Agile (SAFe) environment • Validate end-to-end Contact Center journeys and integrations Required Qualifications, Skills & Experience: • 10+ years of Quality Engineering experience • Strong expertise in Contact Center Testing, IVR Testing, Routing Automation, and Agent Desktop Automation • Tooling experience with Cyara, Hammer, Selenium, Postman, and Karate • Proficiency in Core Java, AWS, Amazon Connect, Bitbucket, Git, JIRA, Confluence, IntelliJ, and Eclipse • Experience working within Scaled Agile / SAFe frameworks • Mandatory: French Language proficiency is required for testing and validating French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and end-to-end Contact Center solutions • Strong Advantage: Experience with Multilingual Testing across English and French Contact Center applications Working Hours, Shifts & Location Details: • Location: Toronto, Ontario, Canada • Work Mode: Hybrid • Employment Type: Full-Time Compensation & Benefits: • Not specified Application Instructions: • Interested candidates are invited to apply via email.