Contact Center Engineer/Analyst

Location

Orange, Connecticut, United States

Salary

Not specified

Company

Akash pawar

Job description

### Role & Company / Project Overview We are looking for an experienced Contact Center Engineer/Analyst to support contact center transformation and ongoing operations. The ideal candidate will have strong Amazon Connect / CCaaS experience along with AWS and enterprise integration knowledge. ### Key Responsibilities & Daily Duties • Support Amazon Connect configuration, enhancements, and operational activities • Troubleshoot and resolve contact center issues • Gather and document business and technical requirements • Coordinate testing, deployment, and production support activities • Support integrations with enterprise applications and third-party platforms • Create technical and operational documentation • Monitor platform performance and recommend improvements • Collaborate with business and IT teams to ensure service quality and user satisfaction ### Required Qualifications, Skills & Experience Must-Have Skills: • Amazon Connect / CCaaS experience • Contact Center operations and support experience • AWS and integration experience Nice-to-Have Skills: • Utility industry experience • Salesforce experience • Conversational AI / IVR experience ### Working Hours, Shifts & Location Details • Location: Orange, CT – Onsite • Duration: 24 Months • Interview Mode: Video ### Application Instructions Interested candidates can share their updated resume and LinkedIn profile to the designated contact email.