Team Leader

Location

Nashik, Maharashtra, India

Salary

Not specified

Company

Akash pawar

Job description

• Role & Company / Project Overview: Hiray Media and Technology Pvt. Ltd. invites applications for the position of Team Leader to oversee team productivity, drive operational excellence, and guide process associates in Nashik. • Key Responsibilities & Daily Duties: - Supervise daily operational targets and support agents across customer operations. - Monitor team performance, handle escalations, and conduct mentoring sessions. - Liaise with management and quality teams to maintain high service level standards. • Required Qualifications, Skills & Experience: - Open to experienced candidates as well as qualified freshers with strong leadership attributes. - Compulsory good English communication skills. - Basic computer literacy and operational knowledge. - Prior experience in BPO / Call Centre operations is an added advantage. - Mandatory AI-Based English Communication Assessment on versantpro.com. • Working Hours, Shifts & Location Details: - Onsite at Flora Town Shopping, Pathardi-Ambad Road, Flora Town, Pathardi Phata, Nashik, Maharashtra. • Compensation & Benefits: - Competitive compensation according to experience and company policy. • Application Instructions: - Submit your application to the recruitment team for candidate screening and interviews.