Senior Quality Manager - International BPO

Location

Mohali, Punjab, India

Salary

INR 1,800,000 - 2,000,000 / year

Company

akash pawar

Job description

Leading International BPO hiring a Senior Quality Manager in Mohali, Punjab to manage quality operations, drive process excellence, and enhance customer experience. Key responsibilities include mentoring Quality Analysts and QA Leads, serving as primary contact for QA, operations, and clients, implementing QA frameworks, and analyzing quality trends. Requires 11-15 years of quality management experience in BPO, expertise in analytical tools and FMEA, and a Bachelor's degree.